From the moment you first reach out to the RTI team, you’ll be assured that you’re benefitting from the world’s best experience drawn from decades of collective expertise.
We lead the world in the delivery of innovative, tailored element analysis solutions. At each stage of the pre-order process, our engineers will work with you to evaluate your specific application and provide details regarding performance, life cycle, and everything technical you need to understand.
You will be left in no doubt about the benefits of the equipment to be supplied. You will have complete peace of mind that you will get what you need; designed for your specific application.
Our assessment process, which has evolved with the needs of our customers throughout the world, ensures the correct equipment is supplied to provide you with a solution to your operational challenges while enabling you to reap the greatest benefits.
Our qualified Field Service Engineers (FSE) has experience on all products and are available to provide technical assistance during the installation, commissioning, and calibration phases of the project.
This assistance can be provided on site or remotely, to ensure the equipment we supply – whether it be an element analyser, moisture analyser, conveyor belt scale or density gauge – is fully operational and meets your operational requirements.
We are with you at every step and whatever the scale of operation, the RTI team is available to support you through installation and commissioning – and beyond!
Service and Support
Our 24/7 remote or on-site service support ensures the equipment operates at an optimal level – whatever the conditions or specific challenges you might face at the site.
This means our customers can proactively control processes resulting in operational efficiency improvements at the plant level. Real Time Instruments is all about our commitment to customer service in the field.
From our beginnings as a service-based company, a culture of unrivalled customer support is ingrained in every member of the team. Our technicians are on the front line daily conducting general product support, installing, and commissioning our equipment to ensure operational excellence.
Our physicists and calibration engineers can attend to any customer concerns by remotely accessing our equipment to perform routine maintenance and calibration checks or analyse data as part of our popular Product Support Agreement.
Custom Design Solutions
RTI’s on-line elemental and moisture analysers utilise the latest technology to measure bulk materials’ chemical composition, density, and moisture content as the product is transported on a conveyor belt.
Our RTI team’s ability to control and access our Australian-based onshore manufacturing production line means we can easily customise any of our existing products to facilitate the analysis of products in hoppers, screw-feeders, chutes, and pipes, in addition to standardised conveying systems.
Simply, we can deliver on our customers’ analysis needs, and we don’t take a one-size-fits-all approach.
Research and Development
We attribute the success of our analyser range to the real-world, practical experience gained in the field, a philosophy of continuous product improvement through lessons learnt and feedback we receive while working with our customers in meeting their operational objectives.
This feedback drives practical improvements to our products and is bred from a culture of innovation, involvement, and integrity in our daily interaction with new and existing customers.
Our team of developers are highly skilled in their fields, leading the world in the development and honing of technologies across the full spectrum of analysers. We specialise in cutting-edge technology in element analysis, moisture analysis and the development of densitometers, conveyor belt scales, density gauges, weightometers, slurry density meters and, of course, our AllScan PGNAA and n-Gen analysers.
At each stage of the pre-order process, our engineers will evaluate your specific application and provide details regarding performance, life cycle, technical details and benefits of the equipment to be supplied for the application. The assessment ensures that the correct equipment is supplied to address your operational challenge with the biggest benefit to you.